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customer profiling

Friday, March 31st, 2006

I submit to you two scenarios from my recent visits to our favorite home improvement place. Improving home improvement indeed…

Scenario I

begin very messy, dirty project
run out of essential item, or realize it never made it on the list
head to Lowe’s looking like the Lizard Man’s bride; complete with no makeup, crazy hair, and grubby [...]

 
 

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